Security guards make a great addition to your company's team. Not only do they help to lower the possibility of theft but also they can help provide a great customer experience. Their presence can make customers feel more at ease. Plus, they can greet entering customers and help direct them where they need to go.
However, as with any job position, not every candidate will be an ideal fit. Here's what you need to know about hiring security guards.
Armed vs Unarmed Security Guards
First, decide which type of security guard would be helpful to your company. You can choose between armed and unarmed.
The big advantage of hiring an unarmed security guard is that you'll save money. That's important for keeping your payroll budget in line. An armed guard typically comes with more experience and training, and, of course, carrying a weapon carries more responsibility.
An unarmed security guard acts more as an observer. It's handy to have someone who was there and can report the events to the police. But they often won't get involved in conflict directly to stop it.
However, merely the presence of a security guard in uniform is often enough to deter would-be thieves.
There are certain skills integral to the job of a security guard. They need to be observant, able to think on their feet, react quickly to a situation, and remain calm under pressure.
If your security guards will be visible to and interacting with customers, they should also be pleasant and have good people skills. If they will be at a desk monitoring security cameras, they need to be vigilant and able to stay alert.
CPR and First Aid certification is also a great skill. These will come in handy in an emergency situation.
As you move into the interviewing stage, you need to understand the proper vetting credentials for security guards. This will help you with what you need to know to pick the right person.
Prepare your list of questions beforehand. Find out if they have the skills that you are looking for. Ask for the usual references, previous experience in the field etc.
More than anything, watch their demeanor. Do they seem calm and level-headed? Are they friendly and personable? Do they seem like they'll be a good fit for your company?
Oftentimes in an interview what you see is more important than what you hear.
Go Through an Agency
To take some of the work out of the hiring process, you can consider going through an agency. The agency will have already vetted the candidates and recommend those that have the skills you need.
From there, it's as simple as picking the candidate that seems the best fit for your company environment.
Hiring Security Guards Isn't Hard
That's all there is to it! Keep this tips in mind when hiring security guards and you'll be all set in no time.
Remember, the right security guard is worth their weight in gold both in loss prevention and customer service.
To learn more about choosing the best candidates for a position, check out these great tips!